NATURE OF WORK
The incumbent in this position is primarily responsible for leading individuals or groups of visitors throughout the Ah-Tah-Thi-Ki Museum providing them useful and interesting information in a narrative format about specific topics regarding the Seminole culture and history, museum exhibits and/or facilities. The individual greets visitors, invites them to sign guest register and directs them to the Orientation Theater. Monitors visitors throughout the exhibits and outside stations and cautions visitors not complying with museum regulations; distributes promotional materials, and answers questions concerning exhibits, museum facilities and/or regulations. This position reports to the Education Coordinator and is a non- exempt position.
The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.
- Greets and welcomes tour groups and/or individual visitors upon their arrival at the museum.
- Presents brief selected topics in Seminole culture and history to the visitors at scheduled and unscheduled times.
- Answers questions on the flow of traffic to the tour groups and/or individual visitors throughout the day concerning the exhibits, collections, special events, reservations and Museum facilities. Processes admission sales through the Point of Sale (POS), securing cash and voucher receipts.
- Directs visitors to the orientation theater. Collects tickets at entrance to Orientation Theater and presents brief summary topics in Seminole culture and history to the visitors at scheduled and unscheduled times. Ensures all classroom’s inventory and supplies are in place.
- Conducts a variety of tours (individual person, school groups, VIP guests) throughout Museum’s galleries, exhibitions, classrooms and boardwalks. Makes daily announcement of the tours. Conducts occasional behind the scenes tours of the Museum and facilities for VIP’s guests, special visiting groups and general public as previously scheduled.
- Provides guidance to the general public on the flow of traffic throughout the Museum and outside stations.
- Follows all guidelines and regulations in order to ensure the safety of tour groups and/or individual visitors as well as to safeguard the museum collections and exhibits.
- Distributes and collects Visitor’s Centers surveys. Documents and reports weekly number of tours performed.
- Keeps informed about changes in the exhibits and collections and make changes to guided tours accordingly.
- Assists with scheduling, including booking rooms for all Museums’ departments.
- Develops, schedules, and carries out the on-campus and off-campus outreach programs of the Seminole Tribe of Florida’s Ah-Tah-Thi-Ki Museum, as requested.
- Participates in special events and educational assigned projects as requested. Make presentations, lectures, discussions, and other activities and events of interest to non-tribal members concerning the culture and history of the Seminole Tribe of Florida.
- Researches, studies and memorizes important information regarding the Seminole History and culture.
- Learns all needed skills and collaborates in all areas of endeavor necessary to the success of the Ah-Tah-Thi-Ki Museum
- May serve as backup person for the Museum Gift Shop Cashier.
- Attends and participates in Museum meetings and training classes as directed.
- Must adhere to all Seminole Tribe of Florida’s policies and procedures.
- Performs additional duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the Seminole Tribe of Florida art, culture and history or ability and desire to learn.
- Ability to work independently and with limited supervision.
- Demonstrates strong interpersonal skills.
- Good appearance and pleasant speaking voice in order to communicate with the general public.
- Ability to speak comfortably before large crowds.
- Physically able to lead tours around the museum.
- Ability to interact and be comfortable meeting other people.
- Ability to learn Admissions Point of Sales procedures
- Must be willing and able to work with other museum departments to develop educational materials associated with the interpretation of the Museum, Boardwalk, Village, and grounds
- Demonstrates a positive attitude about the museum and the STOF.
- Ability to serve the Tribal community, the public and fellow employees with honesty and integrity.
- Ability to establish and maintain effective working relationships with the STOF Tribal community, general public, and co-workers.
High School diploma or equivalent GED is required. Two years of college with major coursework in History is preferred. Prior experience as a tour guide is preferred. Knowledge in Native American art, culture and history, especially Seminole is preferred. Possession of a valid Florida Driver’s License is required. Good appearance and pleasant speaking voice in order to communicate with the general public is required. Demonstrate excellent organizational and interpersonal skills including excellent written and verbal communication skills. Demonstrate proficiency in MS Excel, MS Word, and Outlook. Member of the Seminole Tribe of Florida is preferred. Ability to work a flexible schedule including evenings, weekends and holidays.
Must be able to maneuver stairs without difficulty. Must be able to have sufficient visual and hearing capabilities to respond to public needs. The incumbent will be required to stand for long periods of times and will be subject to prolonged walking, standing, bending and carrying of light items. Must be able to life 50lbs.
Tour Guides usually work indoors but sometimes may work outside. While working outside the museum the incumbent is exposed to South Florida Weather including extreme temperature, humidity, rain, dust, etc.
HOW TO APPLY
Interested applicants can send a cover letter and resume to Alyssa Boge at AlyssaBoge@semtribe.com